Terms & Conditions
Microshops.com.au Policy
These terms and conditions apply to all your purchases from microshops.com.au. They contain very important information about your legal rights and obligations, including legal limitations and exclusions that apply to you. By placing an order for any product from Microshops ("microshops.com.au"), you ("Customer / Consumer") agree to be bound by the terms and conditions listed below. You and microshops.com.au agree that the following terms and conditions are the exclusive terms governing the sales transaction between the Customer and microshops.com.au. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Microshops.com.au.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.
Refund, Return & Warranty Policy
What is our return policy?
We do not normally give refunds or exchanges if you:- simply change your mind; or
- purchased the wrong product; or
- already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
- damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
- no proof of purchase is provided.
How do I request / notify a Refund, Return, Warranty Claim?
Click here to request/submit your Refund, Return, Warranty Request & Consumer Guarantee ClaimPlease note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $20 with any additional shipping charges may be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you pay to microshops.com.au all costs associated with returning the product to you.
How can I be eligible for Refund, Return, Warranty Claim?
To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:- report the details of the fault and send the goods back to Microshops;
- state what remedy you would like. Microshops.com.au does not guarantee that the remedy you request will be granted;
- provide proof of purchase when returning the goods;
- stop using the faulty item;
- ensure reasonable care is taken while the goods are in your possession.
- be sure that you did not cause the fault ie. fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void;
- the product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and
- not have reduced in value by delay on the customer's part. Customers should bring faults to Microshops's attention soon after they occur.
- Microshops.com.au recommends that you carefully review the details of the manufacturer’s warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer’s warranty. Microshops.com.au accepts no responsibility for non-compliance with the manufacturer’s warranty.
Rejection of a return, a refund, warranty claim or consumer guarantee claim
Microshops reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:- Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to Microshops.com.au), or their circumstances have changed and they no longer require the goods.
- Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
- Damage the product by making alterations not performed by us.
- Damage the product where the damage is caused by any factors beyond our control.
- Are unable to provide a proof of purchase, namely a tax invoice.
- Are responsible for damaging the goods by not following the care instructions (if any are provided).
Acceptance of such returns are at the discretion of Microshops.
How do I receive my refund or store credit?
- Store credit cannot be redeemed for cash.
- Store credit is not transferable and refundable.
- You will only receive your store credit once the order is shipped out. In an event if your order is cancelled then you will not get your store credit.
- Store credit can only be used online orders.
- Microshops.com.au reserves the right to change the terms and condition of store credit program without further notice.
You may also request a store credit instead of a refund which will be credited into your online account.
Returning goods to Microshops
Microshops does not take any responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty or return. The manufacturer’s warranty may be voided if the product is damaged in transit. Please ensure the product is packed appropriately for shipping before sending it back to us. If you are unsure about how to pack a product appropriately for shipping please contact us. The customer may be responsible for any and all charges associated with returning the goods to Microshops.com.au except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Some charges may be reimbursed by Microshops.com.au to the consumer where the consumer is entitled at law to have those charges reimbursed to them.Consumers may personally return goods to Microshops.com.au between 9:00am and 7:00pm Monday, Thursday and over the weekend unless otherwise organised. No service fee will be charged to consumers who personally return goods to Microshops.com.au. Prior to returning the product, customers must first contact Microshops.com.au to confirm the designated time.
In cases where goods are returned to us for repair that contain User Generated Data (as that term is defined in the Competition and Consumer Act 2010 (Cth)) we advise that repairing the goods may result in the loss of the User Generated Data. User Generated Data may include (but is not limited to) data stored on a memory card, device internal storage.
Special Orders, Clearance, Discontinued Items, Free products and Consumable Products
Microshops do not accept the return or exchange if consumers- simply changed their mind;
- no longer require due to changed personal circumstances;
- found the product cheaper somewhere else;
- the goods are damaged due to misuse; or
- already knew of a particular fault in a product or we advised you of a particular fault in a product prior to purchase.
A limited warranty may also apply for clearance, discontinued, or free products. Please read the product description or contact us for more details if you are unsure whether a product within the category above has limited warranty or not.
Ordering Policy
Click & Collect Pick Up Order Policy
We are purely an online store only and therefore function differently from a traditional retail store.The following policy is applied to help us assist you.
- All pick ups can only be collected once we have processed your order and have sent you an email or text message stating that your order is ready for pick up.
- All orders ready for pick up but are not picked up within 2 weeks will be classed as uncollected and therefore will be cancelled and a 10% restocking fee (maximum $20) applied.
- Walk-in orders are not available.
- The processing time is usually within 3 days. Please allow up to 5 days for your order to be ready for pick-up.
- Plese collect your order with an availabe ID and the order ready for pick-up email sent to your email address
- Customers can check their order items on site. Please leave the items at the pick-up point if any issue found, and email or message the customer support the details to avoid any delay of exchange.
- The staff at the pick-up point are not aware of your order. They merely check your ID and the order pick-up email to verify your identity. Please contact us directly for any question raised.
COLLECTION OF ALL ORDERS IS BETWEEN 9:00am and 6:00pm from Monday to Sunday.
Order Modify / Cancellation
No modification of orders (changing items) can occur after your order has been approved and is in the "Processing" status.To cancel/modify an order please submit an enquiry via contact page or email contact@microshops.com.au. If you are unable to submit a modification/cancellation then your order has passed the approval stage and your order is therefore final.
Dispatch Times
Dispatch times are subject to stock availability and may vary due to stock being sold out.
Shipping Policy
Delivery & Return Policy
Your total cost for purchase of any product will include shipping and handling charges shown on the Microshops.com.au invoice and before you place your order online.Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.
The processing time is usually within 3 business days. Please allow up to 5 business days for your order to be shipped out.
Items unavailable (no stock)
Orders are released for despatch when all products have been allocated to the order.Any items that are unavailable due to a change in stock availability will be placed on back order. Microshops will endeavour to fulfil your backorder as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit for the item/s and request a part shipment of your order.
Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.
Your account will be charged for the entire order, so that Microshops can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit.
A Warranty ticket will need to be submitted and approved before any return is accepted.
Risk of Loss
Microshops.com.au will arrange for shipment of ordered product(s) to the Customer, risk of loss passes to the Customer upon delivery to the carrier. Microshops.com.au will advise the Customer of estimated shipping dates, but Microshops.com.au will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Payment Policy
Payment Ways & Terms
Orders: An order is not binding upon Microshops.com.au until it is accepted & approved by Microshops.com.au. Microshops.com.au must receive full payment before it will accept, approve & process an order. Payment for product(s) ordered is due prior to shipment & back orders (pre-order).
Microshops.com.au only accept payments made by;
- Credit or Debit Card
- Google Pay
- Paypal
- PayID
Please note: Microshops reports all attempted credit card fraud immediately to Australian Federal Police. (www.afp.gov.au)
Product Information Policy
Price Protection
Our website is updated frequently to ensure that you'll view the latest products and correct pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. The listed price is subject to change.Microshops reserves the right to make changes and corrections in prices, products and specifications without notice due to errors arising from misprints, technical and human errors.
Product Images and other Images
All product images on Microshops.com.au website may vary from the actual product. Microshops have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Microshops cannot guarantee that your computer monitor's display of any color will be accurate.
Product Descriptions and Specifications
Please be assured that Microshops make every effort to ensure product description accuracy, however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. If an error is made or a product is listed at an incorrect price, Microshops will endeavour to correct the error as soon as possible.Should you receive an order which does not match the online product description please contact Microshops.com.au.
Product Availability
Please note that product availability is subject to change at any time. Stock showing as available at time of ordering may sell out and therefore be on backorder. Microshops will endeavour to fulfil your order as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit.Webcrawlers (MyShopping, StaticIce, Google etc)
Microshops.com.au does not accept any responsibility for errors made by companies such as MyShopping, StaticIce etc who retrieve data from our site and list it on their own. In these circumstances it is the end users responsibility to ensure that what they are ordering is correct. If you have any questions concerning a product please do not hesitate to contact us, please keep in mind we do not refund or exchange for incorrect purchases.
Other Policy
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Microshops.com.au and Customer shall be governed by the laws of the State of New South Wales or as defined by the Australian Consumer Law.
Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable law.
Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement
These terms and conditions, together with the Microshops.com.au's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Microshops.com.au and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Microshops.com.au and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
Limitation of Liability
Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantees (as that term is defined in the Competition and Consumer Act 2010 (Cth) (“CCA”)) when a problem with a product purchased by a consumer is major is limited to:(a) payment to the consumer of the cost of purchasing the goods; or
(b) replacement of the goods or the supply of equivalent goods; or
(c) payment of an amount equivalent to any drop in value of the goods as a result of the major failure.
Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantee owed to a consumer when a problem with a product purchased by a consumer from us is minor is limited, at our option to:
(a) the replacement of the parts; or
(b) the repair of the goods; or
(c) the payment of the cost or replacing the goods or of acquiring equivalent goods.
All express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise) relating to these terms and conditions, that are not contained in it, are excluded to the fullest extent permitted by law.
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